Thank you to Elijah Woolery and Aarron Walter for having me on their Design Better podcast, for The art of interviewing users.

There’s an art to interviewing customers. It’s so much harder than just asking a few people some questions. If we’re not careful, bias can throw off our findings. And sometimes the most salient information that may inform the next generation of your products can slip by even the most seasoned researchers. Few people have mastered interviewing users as well as our guest today—author and independent research practitioner Steve Portigal.

Steve’s just released a second edition to his popular book, Interviewing Users, that expands upon the principles and techniques introduced in the first edition, and provides guidance for conducting user research remotely. It’s essential stuff for anyone in UX.

The one-hour episode is on the episode page, Spotify, YouTube, and below.