I hate NWA.

Who is the information architect that creation the hell that is Northwest Airlines.com? It takes 10 clicks to get to this page, and then you still can’t get any info that is readable by humans.

(we decided to call, but they were experiencing higher than normal than call volumes, so they disconnected our call after suggesting we visit their website).

I hate NWA.

(and I’m sooo looking forward to the travel experience)


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