Southwest’s Customer of Size Q&A

Lotta steam in the press recently about Southwest Airlines and their policy towards passengers who require a second seat. Their response is here. I like the first paragraph which attempts to clear up any mistakes in the press, and uses a “lot” of “quotations” in the “text” – it’s very funny if you read it in a quotey voice in your head. And of course, anything legalese and bureaucratic such as airline policies is always worth a laugh. I also like their repeated use of the word “checkin.”


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