Marin Oriental Rug House, slightly dodging the cliche that all such establishments are always “going out of business” – they offer the shopper the chance to shop at going out of business PRICES. Going out of business is no longer a state of being, it’s an attribute.

Nice.

I was fooled when I drove by and took this picture (while making a left-hand turn, even); it wasn’t til looking at the picture later that I see their little dodge.

Strange sign seen near the UXWeek hotel in D.C. Fractured Prune is a strange name for a donut shop (I mean shoppe). Their website explains how they named the chain after Prunella Shriek, a female athlete (sometimes injured) and landowner from the 1800s. But more interesting (as if the story of Prunella isn’t jaw-dropping in and of itself) is that “Here’s the fun part — you pick the toppings, glazes and sugars for your donuts!” from choices such as

* GLAZES
honey, banana, chocolate, maple, strawberry, raspberry, peanut butter, mocha, mint, cherry, lemon, orange, blueberry, mixed berry, caramel
* TOPPINGS
rainbow sprinkles, chocolate sprinkles, coconut, peanuts, Oreo cookie, mini chocolate chips, graham cracker crumbs
* SUGARS
powdered, granulated, cinnamon/sugar

and resulting in a wild array of interesting combinations:

Peppermint Patty
Mint / Mini Chips

Blueberry Hill
Blueberry / Powdered Sugar

Trail Mix
Banana / Nuts / Coconut / Jimmies

Who knew? I just saw a strange logo and an old deli being torn down. Looks like an interesting version of a familiar product, with customization as an easy but powerful tool for reinvention. I would bet it’s a pretty fun experience, too.

We see these in small retail all the time – handwritten signs exhorting the customer to follow some non-natural path of behavior in order to simplify the merchant-centered purchase process. Here’s a fun one, where the experience is pretty cool anyway, and the creativity and ineffectiveness of the signs is something to smile about, rather than grimace.

The setting certainly helps. In the town of Waimea, on Kauai, on your way to getting a sweet and cold treat – shave ice.

The cash register sits underneath the most awesomely diverse and interesting list of flavors. You approach the guy at the cash and of course you want to say how many you want, and what sizes, and (after having gaped open-mouthed at the display for a few minutes) the flavors.

The signs attempt to warn you off from doing that, but it’s human nature. And with each person that tries to ask for a flavor, the cash guy tells them ‘I don’t care about flavors. I just need to know what size you want.”

They are so dogged with their insistence, but they’ve designed an experience where it’s entirely natural to ask for the flavors right then. Nope.

He’ll go and get the plain shave ice (with ice cream, if you want it) and then at another counter they take your flavor order. It may end up being the same guy working the other counter, or someone else. But they don’t care about flavors, until you get to the flavor counter.

It’s not so terrible that they go through the same thing over and over again, it’s just a great example of design and human nature and the ever-present sign which purports to fix the whole thing by simply warning people what not to do!

This sign is posted behind the cashier.
1. How many Shaved would you like (ice)?
2. What are the sizes you would like?
3. Would you like ice cream on the bottom?
4. Would you like our tasty creams on the top of your ice We have Vannilla Cream And also Haupia cream (which is coconut)
5. We do also sale extras so this would be the time to ask for them
Mahalo (thank you)

The cutaway detail of the Halo Halo Shave Ice is pretty neat. Nice combination of 2D and 3D presentation of the details:
Haupia cream topping
cocohut
Shave Ice
Haupia cream topping
Halo Halo
Ice cream opsional [sic] with Halo Halo

More hubris for Sony as they sell the Metreon

Lisa Carparelli, a spokeswoman for Sony, said the company pulled out as Metreon’s original owner upon reviewing its corporate strategy and deciding to focus it on electronics, entertainment and games.

‘We had success in Metreon,’ Carparelli said. ‘We attracted an average of 6 million people a year, but the decision is based on corporate resources.’

Sony will continue to operate the Sony Style Store and the PlayStation store inside the Metreon. ‘We’ll be in essence a tenant,’ Carparelli said.

Visitors panned an exhibit based on the book ‘The Way Things Work’ as boring, and it closed in summer 2001. An anchor Microsoft store closed later that year. An exhibit based on Maurice Sendak’s book ‘Where the Wild Things Are’ was scaled back to four days a week and later closed. The Discovery Channel store closed in 2003.

The movie theaters flourished. But Sony didn’t receive any revenue from the theaters and in 2002 rebuffed a quiet proposal by the theaters to expand into the by-then-vacant fourth floor.

One industry observer said the complex ended up with a mostly teenage clientele that alienated the upscale families whom Sony had intended to attract.

‘Sony envisioned a much higher-end customer than ultimately wanted to be there,’ Taylor said.

‘The tenants they put in originally were very unique and esoteric. The Discovery Channel had unique things, but they were for affluent people with lots of disposable income for cute knick-knacks. The most successful tenants were ones who catered to the teenage moviegoing crowd, like the pinball arcades. They intimidated the more affluent crowds looking for a more museumlike experience.’

I guess hindsight is 20-20 in situations like these. Sony in Japan offers pretty much every sort of service you can think of; in the US their attempt at a mall mostly failed (despite their positive spin). It never really had any meaning – there was little Sony about it, and the Metreon brand never seemed to grow into anything. And the place itself always lacked coherence as an experience. Let’s see if it’ll become anything I care about now, though.

Also from this story:

I was shown around the building by a Metreon staffer as workers scurried to finish the project in time. Everyone I’d spoken with had gushed about how Metreon was going to reinvent retailing and serve as a model for similar ventures worldwide.

I said to my guide: “So the mall … ”

“It’s not a mall,” she interrupted. “It’s an urban entertainment destination.”

“Sorry?”

“It’s an urban entertainment destination.”

I dutifully described the place as such in the article I’d been hired to write. But I had no clue what Sony meant. Metreon was a mix of stores, eating places and a movie theater.

It was a mall.

Sony never understood this. Nor did it grasp Bryant’s notion of a seamless entertainment-retail experience. Instead, it attempted to package Metreon as a mini-Disneyland, with a handful of attractions and a bunch of ways to spend money.

The sign reads

Please order by number “only”, specifing which listed bread you would like, and specifying which condiment you do not want

A bit too complex. Fortunately, the staff at Norms Market in Pescadero pretty much ignore these ordering rules.

A prison escapee who was apprehended in Charlotte this week had been living in a Toys “R” Us and vacant Circuit City building for months, eating baby food and watching DVDs, police said Thursday. He lived off the bounty of Toys “R” Us, police said. He decorated his secret room with posters and model toys, played hoops with a mini-basketball net and watched “Spider-Man 2.” He routed water from Toys “R” Us to his new home, police said, and even installed a smoke detector.

(check out the full story for all the devious details)

Seems like a Richard Pryor plot, rewritten by William Gibson…