Like the digital equivalent of an IZOD gator, email programs insert small branded tags in the “.signature” portion of the message.

Free webmail services like hotmail, yahoo, and MSN have their ads

_________________________________________________________________
Express yourself with MSN Messenger 6.0 — download now!
http://www.msnmessenger-download.com/tracking/reach_general

and

——————————————————————————–
Don’t pick lemons.
See all the new 2007 cars at Yahoo! Autos.

While in recent years we’ve got the device specific sigs. The first one I really noticed was

Sent from my Blackberry

and of course the superest of coolest

Sent from my iPhone

These little tags (and think of the tags on Levi’s jeans or skin tags, more than folksonomies) advertise the product (as with the Yahoo et. al examples) but they also tell you something about the person. I’ve got one of these. Beyond that, the message might be I’m cool enough to have an iPhone, or I’m lucky enough to work someplace where they buy me a Blackberry.

But they also tell you something else. I wrote this message in some situation you can’t possibly (and probably shouldn’t) imagine, when I had a few seconds to kill er um spend responding to you, away from a full keyboard where I could hit my expansive wpm and correct the embarrassing typos. Just like when we call someone on their cell phone, we may not know where we’re reaching them and therefore how the interaction will proceed, when we get an email from a mobile device, we can’t assume the normal context of use (computer, full screen, full keyboard, some time committed to the act).

And so I was tickled to get an email over the weekend that included this customized .signature

Apologies for brevity and any blunders in spelling; this was sent from my iPhone.

Nicely done. I don’t know how to change the iPhone signature, and I realized upon seeing this version that I’d just always assumed that my correspondents would know how to interpret the default. But I’m probably expecting way more empathy that anyone has time for.

Snacklash is the only thing worth reading in the recent Wired feature on snack culture (summary: lots of shorty-short-short stuff proliferates).

Snack culture is an illusion. We have more of everything now, both shorter and longer: one-minute movies and 12-hour epics; instant-gratification Web games and Sid Meiers Civilization IV. Freed from the time restrictions of traditional media, we’re developing a more nuanced awareness of the right length for different kinds of cultural experiences…Yes, it sometimes seems as if we’re living off a cultural diet of blog posts and instant messages – until we find ourselves losing an entire weekend watching season three of The Wire. The truth is, we have more snacks now only because the menu itself has gotten longer.

This sums up the challenge I’ve been in semi-denial of for a while now. My own output of content. For as content creators, we face the same challenges as well.

The posts here on this blog vary in length and thought and time. I’ve started the Quickies as a channel for passing on a link of interest with one or two key thoughts. And there are the longer pieces every so often that summarize an experience or an issue. If you go back and look at the earlier days of this blog, you’ll see a lack of polish and focus, and a lot less content by me.

Now take a look at FreshMeat. The earliest entries are on par with some of stuff I blog now (longer, more focused), but the later entries are like small theses. They are really in-depth, long, and demanding-as-hell to write, especially when a simpler blog entry is easily produced and delivered.

FreshMeat got longer and more intense, as did the blog. A blog entry now is more substantial than a FreshMeat started out to be. It’s an escalation.

And then there’s an infrastructure issue. FreshMeat originally was an email list, with a web thing as secondary distribution. But running a mailing list is increasingly demanding as customers of an ISP. Most don’t want you doing anything like that; moving an existing set of names to a new host sometimes means that everyone has to opt-in again. I’ve got over 1000 names, granted the list is a bit stale, but I can’t imagine I’d get more than 50% re-registering after 2 years of silence.

I still get asked “when’s FreshMeat coming out?” because people enjoyed it. They may be not the same people who make the commitment to read a blog on a regular basis.

The dilemma, then, to readers here, who have a good perspective on my brand and on content and all that, what makes sense? Should FreshMeat be retired? Integrated into the blog? What should the brand be? If I could send one last email to the 1000 names, what should I tell them?

I’m stuck on this one, and I would love your thoughts! Please!

Appallingly, the ISP that hosts portigal.com pulled our plug around midnight last night when we exceeded our monthly bandwidth. I am spluttering with rage (really; I am wiping down the screen as I type) and frustration. There was no warning. Indeed, when I got a cryptic automatic warning a month ago and inquired about it, there was no help. I guess blog traffic is pushing me over the edge on bandwidth. That means some form of success, and paying the price for it.

I was able to pay more money and get back into my email, blog, website, etc. And now I’m having Stockholm syndrome. Well, no, but the incredible hassle of moving seems beyond my emotional and technological fortitude at this point – now that this is run with WordPress, I suspect that moving is even hairier than before.

Anyway, very little emailed appeared after this 11 hour absence, and at least one person is reporting a bounceback (that’s not what is supposed to happen, of course). Email is back, so if you sent something and it bounced, please resend.

Classy all the way here. Sheesh. Sorry for any inconvenience.

I received this spam today

From: [email protected]
To: steve@
Subject: Announcing GIANT SQUID world event survey

Hi

Spirit Quest is a collection of professionals who can succeed in surveying the Giant Squid for the very first time alive and in its own natural habitat.

During surveys other unknown creatures and undiscovered artifacts are likely to be found. This will be seen worldwide on sattelite tv.

I seek now museums and supporting parties to join in sponsorship and other ways for this very important set of expeditions.

The advanced subsea vehicles are designed and tested, ready in storage for final fittings and installation.

I propose the procurement of two 24m sailing ships as each expedition is a duration of 7 months at sea without coming to port. Together these vessels will operate silently 24/7 in all weathers and the subsea vehicles will launch to the great depths required. Both ships will be broadcasting live to the internet as well as documenting evidence for later broadcast.

I look forward to your positive involvement and association with this world class event.

All the best

Roy Dymond MD Principle Spirit Quest

Media Partners www.reverieproductions.com

Have you seen this trick?

When using a website to report a problem (in my case, there was a new feature in Blogger that wasn’t working properly), you are asked to enter all your information (name, email, system used, description of problem), and then will receive an automated email almost immediately.

Sometimes those emails are simply acknowledgements. We’ve got your request; it’s in our system, a real person will get back to you ASAP once we’ve had a chance to look at it. Have you looked at our FAQ? But more often I’m seeing a little phrase stuck in at that bottom warning casually that if you STILL need help you have to do something (click on a link, hit reply, etc.). It’s very easy to skip over that warning since it’s buried and not part of the standard dialogue, in which case your request for help will be discarded.

I went through that with Blogger (or “Google” as they are also known) and many days later they posted on their status page that the problem was fixed (in fact, the problem had been in existence for several days but this hadn’t appeared on their status page, the fix announcement referred to the issue appearing briefly which was rather optimistic of ’em). Several days after that, they send me a generic email in response to my support request, suggesting that the problem may be fixed, or it may be solved by a fix listed at a website they point me to (not relevant to my problem), and if it’s still a problem, I should just submit a help request again!

Wow. I mean, really the problem has been solved and that’s great, but to suggest I start all over again when it feels like I have to jump through so many hoops to get them to even acknowledge my request – yikes. Talk about frustration.

I acknowledge that Blogger is free for most, and there are some millions of blogger pages, and when a piece of the service goes down they are likely to get an incredible number of support requests, and so the logistics of actually providing support are tremendously demanding for them. Fair enough. But – just looking at the customer side of it, the chipper tone in the email doesn’t really help when it doesn’t feel like they are listening to me.

For Blogger support, I’ve mostly been using a third-party site – a community of Blogger users and experts and enthusiasts called BloggerForum – if nothing else, this allowed me to determine that my problem was widespread enough that others were experiencing it, and that eased my concerns significantly – I figured they are probably working fixing it if it’s a bigger problem than just me. But I couldn’t get that reassurance from Blogger (though if they had posted the problem on their status page immediately and not 3 days later, that could have helped), and that’s too bad.

Another random email comes my way

Hi Steve:

I am hoping to get a picture of a UPS truck/driver delivering packages to horses in a corral. One of the horses needs to have a big pencil in his mouth – like he’s signing for his packages.
This is for a PowerPoint presentation to be used one time. UPS wanted tons of red tape to make this happen. I need it by 6/27/05
Any thoughts?

I did recently blog a photo of a UPS truck, but still, why would someone ask me this? I sought some explanation

sorry. I am searching for UPS pictures and I ran across yours. You seemed like a very creative type. thought you might have some interesting ideas.
Nothing ventured…nothing gained.

Interesting how people use the Internet. As Tom sez It would be perfect to show a monkey clinging for dear life to the antenna of a fast-moving 1972 Nova. Can we get that? Somebody write to that Portigal guy

Here’s an email I just received; presumably in response to my Museum of Foreign Groceries, but of course not someone who pays very close attention.

Subject: my cv
To: steve at portigal dot com

Hi I have 8 years experience in potato chips processing with Heat and
Control,Kiremko,H&H,FMC equipments.Also in frying oil formulation and
potato chips flavor fomulation.If you need some one with this experience
please E mail me.I am food processing technology engineer.I willbe waitting for your E mail.

Reminds me of similar weird and inappropriate contacts received before (here and here)

I’ve been using this online backup service called Data Deposit Box for a couple of months now. It’s a piece of software that watches the folders you specify and pretty much is running all the time to upload the latest version of your documents. You get billed based on how much you store. Last week I got my first bill (the first month was free) for $19.17, for a month.

And then last night I got three emails from them

To: Steve Portigal
Subject: System – Partner Billing

Name: Interbaun
Systems: 39
Storage: 40.33 GB
Start: 2005-05-01
End: 2005-05-31
Total: 186.82

and

To: Steve Portigal
Subject: System – Partner Billing

Name: Magma
Systems: 193
Storage: 414.33 GB
Start: 2005-05-01
End: 2005-05-31
Total: 1094.02

and

To: Steve Portigal
Subject: System – Partner Billing

Name: Primus Resi
Systems: 2
Storage: 38.54 MB
Start: 2005-05-01
End: 2005-05-31
Total: 4.44

Argh, nearly $1300 was billed to me overnight? I just about flipped. I googled the Magma and Primus names and saw them listed as ISP customers of DDB, and was relieved. I sent in an urgent support request and did receive this back

I?m very sorry you received the other 3 emails. You recieved them in error. I can assure you that your credit card was not charge for these amounts and never will be.

A small problem with our email server caused these emails to go to the wrong list. The problem has been fixed and will not happen again.

Sorry for the inconvenience.

and then this broadcast email

To: Steve Portigal
Subject: Important Information regarding incorrect Invoice Emails

Dear Data Deposit Box Subscriber,

Due to an error in our system last evening you may have received three Data Deposit Box invoice emails by mistake.

Please disregard these emails as they were not intended for you.

This error was due to a mistake on our part and was not a result of any security breach.

Your credit card has not been charged.

We apologize for any inconvenience this has caused.

Now THAT is an email error you don’t want to make? They sent all their individual customers the bills from some big clients? Oops!

Yahoo is the latest incompetent organization for support.

I’m having very frustrating problems with my Yahoo email account – not the free stuff some people have; SBCGlobal/Yahoo is my ISP, I pay for ’em.

I really only use that account for Undercover, the Rolling Stones mailing list I run. The problems became much clearer when list traffic picked up dramatically over the last few days. Email from sbcglobal.net members – myself included – was taking hours to get to the distribution list. I went through a process to “whitelist” under-cover.net with Yahoo, but they rejected us, since it’s a mailing list, not an ISP (or something? I don’t quite understand what the problem was – they want it all to trace back to a unique IP address – ironically I’m having almost the opposte problem with AOL, but that’s a separate post).

Here’s what they told me

Since your emails are not sent from a dedicated IP address used solely for your mailings, we cannot systematically exempt your email from our SpamGuard technology.

Please be aware that Yahoo! Mail users are able to set their own preferences for the manner in which they receive your mailings. If the recipients of your messages want to ensure they receive your emails in their Inbox, you may want to ask them to set up a filter in Yahoo! Mail specifically for your emails, or have them add your email address(es) to their Yahoo! Address Book.

The problem goes back; I actually had problems with all the admin messages the list software generates being tagged as “bulk” by Yahoo and no matter how many times I tagged them as “not spam” they’d still end up as bulk. I finally gave up on their filtering software and had them just deliver all the bulk email to me. I couldn’t override their insistence that it was all bulk. Nothing like having something like that out of your own control.

But anyway now my own messages are ending up in the bulk folder. When I post to my own list, it ends up as bulk, and all the other SBCglobal.net subscribers are finding the same thing.

I put my own address in my Yahoo address book. Which makes no sense, but okay. When I send email from my client software (i.e., I use Eudora, but the same idea as using Outlook) it ends up as Bulk. When I sent it from their web interface, it doesn’t. That seems totally weird.

I responded to the whitelist rejection with this info. Today I got this response.

Subject: Re: Customer Support Request Site Change
From: [email protected]

Dear SBC Internet Customer,
Our Support Request site has recently changed.
Please submit your question or comment via our new online form available at
>.
Thank you for contacting SBC Yahoo!

Why the heck am I getting email from Ameritech, a company I’ve never done business with? I clicked on their link and am given an opportunity to contact support. And then it asks for my password. I get really nervous – isn’t this a standard phishing technique? I spend a few minutes convincing myself the site is legit, and go through the process of entering all my contact info and then typing up the problem in detail, and I hit submit.

“We’re sorry; there’s been a techincal problem. Please wait a few minutes and try again.”

!!!

And when I hit “back” on the browser, all the data I’ve typed in is gone.

This is so incredibly frustrating. Really hair-tearing out stuff. Argh. Yahoo, you sux!

Update: Maybe they did process my response (after that billing@ameritech message telling me they didn’t) because I just received this

Hello,

Thank you for contacting Yahoo! Customer Care.

We appreciate the information you have provided and are looking into the
delivery issue you reported. Please be assured that we’re continuing to
take steps to make Yahoo! Mail the best email service on the planet.

Thank you again for contacting Yahoo! Customer Care.

Update: Seems that my emails getting flagged as spam may have stopped as of May 16, 3 days after I first posted this? I never heard back about any resolution, but I notice that was the point at which the symptoms ceased. Who knows?

If you are a Time Traveler from Dimension D1263GT10, year 2008 or Dimension D2044GT5, year 2432 and or in possession of the Dimensional Warp Generator wrist watch, the Carbon Copy Replica model #52 4350 series or similar technology I need your help! My entire life and health has been messed with by evil beings! I simply need the safest method of transferring my
consciousness or returning to my younger self with my current mind/memory. I need an advanced time traveler to work with who can help me, I’d would prefer someone with access to teleportation as well as a variety different types of time travel. This is not a joke! I am serious! Please send a separate email to me at: [email protected] if you can help! Thanks