We help organizations discover and act on new insights about their customers and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to recharge their innovation capacity.

Our clients are leading companies such as Belkin, Chevron, France Telecom-Orange, GE, Hewlett-Packard, Nestlé, and Sony. We work globally on business-to-business, business-to-consumer and internal initiatives.

Discover and act. It sounds simple, but that doesn’t mean it’s easy. We can help.

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News

Steve was interviewed for a Lunar Design podcast about the balance between speed, creativity and innovation in the design process.

Steve is featured in the article What insight is ethnography delivering?

Steve recently spoke about “Design and Research: Ships In The Night?” at User Research Friday. Audio, video, and slides available here.

Steve will be leading a workshop entitled Well, we did all this research … now what? at Interaction 09 on February 5, 2009, in Vancouver, BC.

Dan was recently a guest lecturer in Design at San Jose State University, speaking about the use of ethnographic research to inform and inspire design solutions.

Steve recently led a workshop entitled Did you see that? Tapping into your super-noticing power at the Design Research Conference in Chicago.