We help organizations discover and act on new insights about their customers and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to recharge their innovation capacity.

Our clients are leading companies such as Belkin, Chevron, France Telecom-Orange, GE, Hewlett-Packard, Nestlé, and Sony. We work globally on business-to-business, business-to-consumer and internal initiatives.

Discover and act. It sounds simple, but that doesn’t mean it’s easy. We can help.

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News

Steve will be leading a workshop entitled Did you see that? Tapping into your super-noticing power at the Design Research Conference in Chicago on September 19-20.

Steve will be delivering a keynote address at Undisciplined!, the Design Research Society conference, in Sheffield, UK, from July 16-19, 2008.

Steve recently taught a seminar about user research to visiting designers from the Taiwan Design Center in San Francisco.

Steve gave a keynote address at the Nortel Technical Conference in Orlando, FL in June.

Steve recently delivered a plenary speech about Cultural Context and ran a workshop on Interviewing Techniques at From Here to There: Design Research Symposium at ASU in Tempe, AZ.

Read an interview with Steve at Influx Insights about design inspiration and design strategy.